User Agreement
General Provisions
1.1 This document is a public offer and regulates the relationship between the Seller and the Buyer when purchasing digital keys for game activation.
1.2 Registration on the website, order placement, and/or payment by the Buyer confirm their full and unconditional agreement with the terms of this agreement.
1.3 The Buyer must review the terms of the offer before placing an order.
2. Terms and Definitions
2.1 Seller – the administration of the SteamHaven online store providing digital key sales services.
2.2 Buyer – an individual or legal entity that accepted the terms of this agreement and placed an order.
2.3 Product – a digital key for activating licensed software (games).
2.4 Service – the process of providing the Buyer with a digital key after payment confirmation.
3. Subject of the Contract
3.1 The Seller undertakes to provide the Buyer with a digital key, and the Buyer undertakes to pay and accept this Product.
3.2 The service is considered provided once the Buyer gains access to the digital key.
4. Order Processing
4.1 The order is placed by the Buyer on the website by adding the Product to the cart and filling in the necessary forms.
4.2 The Buyer is responsible for the accuracy of the provided information during order placement.
5. Payment
5.1.5.1 Payment is made online using the methods available on the website.
5.1.5.2 The price of the Product is specified on the website and includes all applicable taxes.
6. Refund and Product Replacement
6.1 Refund or replacement of the key is possible only if proof of the key’s malfunction is provided.
6.2 To confirm malfunction, the Buyer must: - record the key activation process from the moment it is received (including the screen with the email or account showing the key);
- record the key activation process from the moment it is received (including the screen with the email or account showing the key)
- the video must display the recording date, key information, and an attempt to activate it with an error message.
6.3 The Seller reserves the right to refuse a refund or key replacement if complete video proof is absent.
6.4 If the key malfunction is confirmed, the Seller offers a key replacement or refund to the Buyer’s card or wallet.
7. Confidentiality
7.1 All personal data of the Buyer is processed in accordance with the applicable data protection laws.
8 Final Provisions
8.1 This agreement enters into force upon the Buyer’s acceptance of the offer (payment).
8.2 The Seller reserves the right to modify the offer unilaterally. Changes come into effect upon publication on the website.
8.3 Payment for the Product by the Buyer constitutes full and unconditional acceptance of the terms of this offer agreement.
Delivery
9.1 The Product is delivered electronically.
9.2 After payment confirmation, the digital key will be automatically sent to the email address provided by the Buyer during order placement.
Contact Information
Email: steamhaven@gmail.com
Website Address: https://steam-haven.com
Ukraine, 02000, Kyiv, street , building 8, apartment 12
📄 Інформація про власника:
ФОП: Мордивiнов Андрій
ІПН: 3702711891
Адреса: Україна, 02000, місто Київ, вул. , будинок 8
Електронна пошта: snakemoree@gmail.com
Телефон: +380957470967